Refund policy

This page describes our Return and Refund Policy.

We want you to feel confident when shopping at Stelladublin. If something does not work out, our returns and refunds process is designed to be clear and straightforward.

30 Day Return Period

You can request a return within 30 days from the date you receive your order.

To be eligible for a return:

  • Items must be unworn, unused, and in their original condition

  • Original tags, labels, and packaging must be included

  • Any accessories that came with the item must also be returned

  • The item must not show signs of wear, washing, damage, stains, perfume, or alteration

Our customer support team can guide you through the process if you need help.

Return Costs & International Shipping

For standard returns (e.g., you changed your mind, ordered the wrong size, or the item did not meet your personal expectations), the customer is fully responsible for all return shipping costs.

Please note that our primary supplier warehouse is located overseas (China). All physical returns must be shipped back to this international facility at the customer's expense. We strongly recommend using a tracked and insured shipping service, as we cannot issue refunds for items lost in transit.

Eco-Friendly Alternative (Highly Recommended) International return shipping has a massive carbon footprint, takes a long time (up to 4–8 weeks), and can be costly for the customer (typically €15–€40 depending on your local courier).

To save you time, money, and to help protect the environment, we encourage you to contact our support team at support@stelladublin.com before initiating a physical return. We are often able to offer fast, hassle-free alternative solutions, such as size exchanges or immediate partial refunds where you can keep the item.

Defective / wrong / damaged items

If your item is faulty, damaged on arrival, or not what you ordered:

  • We will cover the return shipping costs

  • We will arrange a replacement or refund, depending on availability and your preference

Please contact us as soon as possible with your order number and clear photos of the issue so we can review it quickly.

  • Currency that applies to this policy is EUR.

  • We do not charge any restocking fee.

Change of mind / doesn’t fit / not your style

If you decide the item is not right for you, for example due to size, colour, style, or personal preference:

  • You are responsible for the cost of sending the item back

  • Original shipping fees, if any, are non-refundable

  • The item must meet our return conditions before a refund can be approved

  • Please note: Approved returns must be shipped to our international fulfillment center. International return shipping costs are the sole responsibility of the customer.

Submit your return request

  • To start your return process, please contact our customer support team directly at support@stelladublin.com with your order number and the reason for your return.

  • Our team will provide you with the official Return Request Form and guide you through the available options (including size exchanges or eco-friendly partial refunds).

Send it back

  • Follow the instructions you receive in your return authorisation email.

  • The return address may vary depending on your order and will be provided after your return request has been approved.

  • Some returns need to be sent to an international return facility. If the return is due to a defective, damaged, or wrong item, we will cover the return shipping costs.

  • We recommend using a tracked shipping service, as we cannot process a refund for items that are not received.

Refunds

  • Once we receive your return, we will inspect the item to make sure it meets our return conditions.

  • After approval, we will process your refund to the original payment method.

  • Refunds usually appear within 7 business days after approval, depending on your bank or payment provider.

  • If your return does not meet our return conditions, we may be unable to approve the refund. In that case, our customer support team will contact you.

Exchanges

  • If you would like to swap an item for a different size, colour, or product, please contact us first.

  • We will let you know whether the requested item is available and explain how to arrange the exchange.

Order Cancellations

  • If you need to cancel your order, please contact us as soon as possible at support@stelladublin.com

  • We can only cancel an order if it has not yet been processed or dispatched. Once an order has been processed or shipped, it will need to be handled through our normal return process.

Non-Returnable Items

  • For hygiene and safety reasons, some products may not be eligible for return. This may include certain underwear, swimwear, earrings, hair accessories, beauty-related items, or other hygiene-sensitive products, depending on local regulations and hygiene rules.

  • Any non-returnable items will be clearly marked in the product description on our website.

  • Gift cards, final sale items, and personalised items are also non-returnable, unless they arrive damaged, faulty, or incorrect.

Questions & Extra Help

If you have any questions about returns, refunds, or exchanges, you can contact our customer service team directly.

Contact Information

Have a question? Feel free to reach out to us via email or contact form!

  • Store name: Stelladublin

  • Email: support@stelladublin.com

Customer service hours: Monday to Saturday 9:00 AM – 5:00 PM (ET)

We aim to respond to emails within 48 hours.